With the Spekit for Slack integration – you can search, share and create knowledge without ever leaving the conversation you’re having in Slack.
Slack is where work happens. No matter where your team is working around the world – they communicate and collaborate in Slack.
But, learning and finding the resources to learn usually happens outside of Slack. You have to leave whatever you’re doing to dig through Google docs, Powerpoints or an LMS system to find answers to questions happening in Slack.
Accelerate your team’s employee productivity with training, sales enablement and process documentation that lives in the tools you and your team use every day.
Put simply, with the Spekit for Slack integration, learning happens where work happens.
Share, search and create knowledge with the Spekit for Slack integration
Connect Spekit to Slack to:
- Share knowledge and answer questions directly within Slack by accessing your entire knowledge base with a single command.
- Search the knowledge base to quickly reference processes, enablement resources, definitions and more.
- Create new training and documentation in seconds that can be easily referenced to eliminate repetitive questions.
- Boost the productivity of your team by making it incredibly easy to get questions answered and content created from anywhere.
How your team can use it
Sounds exciting but not sure how you’d use it? Here’s a few examples of how OUR team has already used the integration to get some ideas flowing:
1. It’s all too common to be in the middle of a Slack conversation and suddenly realize you can’t remember where to locate the word doc, PowerPoint, excel sheet, etc. that you want to reference.
For example, one question we see come up a lot in Slack is, “where can I find the latest sales deck?” Usually, we’d have to leave Slack, go into another tool and grab the link. With the Spekit for Slack integration, you simply go into Slack and type in your search keyword.
Just like that, you have the latest version of a sales resource right in front of you and you are good to go! Easy right?
Going forward, instead of messaging a co-worker or channel, you can simply ask Spekit in Slack.
Now your team has the information they need easily accessible for future reference and can quickly access it any time the question comes up again.
3. Then there is our favorite example; a team member has a question about a process in Salesforce and is unsure where to find the info they need. We know that Salesforce is always evolving so this can sometimes prove to be a challenge. Even if you find the answer, is it up to date? How do you know if there have been changes to Salesforce since the answer was documented?
Now, they can simply search Spekit from Slack and the most up-to-date process training will surface. For example:
“How do I find the right leads in an account?”
Instantly you have the answer and you know it is up to date. No more endless searching or slacking coworkers multiple times.
How does it work?
How does it work? Simply type (forward slash) / Spekit, followed by the question/keyword/document/etc you are searching for from your Spekit knowledge base and press enter just like you would if you were asking a coworker your question on Slack. Boom!
The answer pops up right in the channel. No more digging through power points, disparate systems or frustratedly searching through Google for what you need. Spekit for Slack is like your new favorite, “in-the-know” co-worker.
It doesn’t stop there either. See certain questions come up again and again but somehow the answer never seems to get documented? Right-click your answer in Slack to automatically document it for easy future reference. Now YOU are the rockstar helping to enable your entire team.
Want more information about Spekit?
Not familiar with Spekit? Click here to learn more about training your team from anywhere and sign up for free.
Pricing: There is no fee for Spekit’s Slack integration but you do need to sign up for a free Spekit account to access. Sign up for FREE here.
Installing a digital adoption platform is the next big thing in the 21st-century business landscape. The coronavirus pandemic and the disruption it has unleashed have compelled business owners to recognize its importance. The truth is, all of us must pivot to the digital landscape and master its rules if we are to survive, let alone thrive, in the new normal. But acceptance of this hard truth does not necessarily translate into action.
According to IDG’s Digital Business Research, 89% of the companies surveyed said they are planning to roll out a digital-first strategy for implementation. However, only 44% actually follow through on this commitment.
Probably one of the reasons for this failure is that they did not have the proper adoption tools. Without these, a workforce who is just dipping their collective toe into the online world would feel intimidated. As a result, they would be slow in using those tools, or might even disregard them altogether.
Things to consider in choosing a digital adoption platform
Choosing the right digital adoption platform for your company will banish these fears. It can even make learning the new software you are bringing in fun and exciting . Critical to your choice is a digital adoption framework that will empower your team to fully understand the new solution they are given. It will teach and train them how to master it and maximize its value to the company. Aside from that aspect, there are other important things to consider in selecting a digital adoption platform. Here are the top 5:
A user-friendly digital adoption platform with a seamless integration process will attract your team members into using it frequently.
They will see it as a valuable tool in helping them accomplish their tasks, and not another challenge that they will have to hurdle. They can spend more time on it, especially if it can easily transition into any of the devices they are using, such as a smartphone or a laptop. They can easily navigate their way through their respective tasks using the platform like a very helpful map.
This mixture of apparent simplicity and efficiency is one way how to increase digital adoption in your workforce. The more complex the software, the harder it is to understand, the frustrated the employees tend to feel. If they feel lost in using the software, they can suffer burnout and experience demoralization.
2. Tool training
Most people tend to forget what they have learned a few weeks, or even days, after the training. Reinforcement is necessary to make sure they retain their newfound skills or knowledge. This is where tool training comes in. Do not confuse tool training with the learning courses that were given to your people during day one.
Instead, tool training are resources that have been embedded in the software like a live tutorial that can be accessed at any given time. Unlike learning courses or classes, the employee does not have to turn off the work that they are doing to re-read a particular document. This kind of program might even encourage him to learn even more; according to one survey, 79% of employees prefer to learn while working on the job.
Instead, the digital adoption platform’s tool training is an integral part of the app or software. The user can tap into it any time to ask a question or clarify a process, without having to interrupt his current task. What is practical about the app is that they can apply their learning immediately to the task at hand.
3. Training customization
This is the gold mine that is rarely found in any in-app training. More often than not, training courses and other learning materials are carved in stone or programmed to function in a definite way.
An effective digital adoption platform, however, will adapt to your circumstances. Learning is not a static field: over time, you will be able to spot the most persuasive content or precise tools that can improve your people’s abilities.
A state-of-the-art digital adoption platform can customize your training content to suit your business needs. It can hone in on the specific skills that they need to build on. At the same time, it has various forms and other materials that will prevent you from starting at ground zero. No need for you to start from scratch. You can use these templates to create your own content that will best speak to the needs of your workforce.
4. Remote collaboration
Training and learning in all their forms can be more challenging if the workforce is spread throughout various locations. That is the current state of most offices today who have to resort to a work-from-home arrangement to safeguard their people from the coronavirus.
Imagine each employee who has to learn a new software or solution. When things inevitably bog down or should the employee need help, the IT officer who usually steps in might not be available because he is living a thousand miles away.
In those cases, the employee groping their way through the new software can use the digital adoption platform to get back on track. They can retrace their steps, find out where they went wrong, discover the appropriate solution, and then do course correction.
This kind of ever-present assistance is vital in work-from-home situations where personnel have to be productive, despite not being in the same office. If you are in that situation now, it might be advisable to check the guide to remote work essentials from FinancesOnline.
5. Communications tools that help you generate teams
A cutting-edge digital adoption platform can also help your company build your own teams through its advanced communication tools. There are times that companies find themselves having to create committees or groups for training from ground zero. Communications tools can bunch new students into batches, and then migrate them to teams of “graduates” who are skilled in using the software later on.
During the next few months, these team members can work at the same pace as you customize their training content. You can also design leadership modules that will mentor your promising candidates, customized according to their needs, and with security protocols that no other member can breach. If either members and/or leaders need to have their skills upgraded, the communications tools can send them notifications about the next class or training. They can also classify these messages according to the teams’ geographic locations, levels of skill and knowledge, or any other category you define.
The must-haves in choosing a digital adoption platform
These days, adapting technology is not just a matter of buying or installing the trending or most popular software. Doing it the correct way with the right technology can significantly sharpen your competitive edge. According to McKinsey, an organization that has learned how to leverage on one technology will keep on adding others. For example, after successfully deploying cloud-based services, it can move on to using mobile internet technologies and big data and architecture.
The ideal technology must provide for a learning curve that is swift and untroubled. It must be easy enough for your people to use, and equally agile to adapt to your business challenges. Its method of teaching must not be disruptive, but should be incorporated into the work processes.
The best digital adoption platform is not just a solution that can just adjust to your systems; it actually functions as a partner on your pathway to competitive edge and corporate success.
Learning is an integral part of a person’s growth. This is also true with businesses. By training your employees, they get more skills and knowledge that can improve their performance in their position, which, in turn, will benefit your company.
In a recent report by LinkedIn, 43% of businesses are investing more into employee training. They predict that this trend will continue to rise over the next few years. So now, more businesses are in need of learning management system (LMS) that can help them train their employees.
Learning management systems are software applications that manage the administration, monitoring and reporting of online courses and training programs within an organization. Some learning management system examples are Moodle, Spekit, Docebo, TalentLMS, and more.
In this article, we’ll delve deeper on why your company needs a learning management system.
1. Cuts down costs for training
One of the objectives of a learning management system is to help you cut down on training costs. You can say goodbye to hiring expensive third-party providers, renting spaces, paying for travel tickets, and arranging food catering for employee training. With a learning management system, you can minimize expenses but still have quality results.
Another thing is that such software can deploy training modules to a larger audience without needing to pay per employee. The cost difference from that alone is staggering. At the end of the day, your wallet will be thanking you for deciding to integrate a learning management system into your business.
2. Saves up time for other tasks
Employees no longer have to sacrifice their own time just so they’ll be tortured by long, boring talks. Now, knowledge is just underneath their fingertips. They can learn new skills and information at their own time and pace without breaking away from their schedules.
Learning management systems gives them access to documentation and answers to questions with just a few clicks of their mouse. With this, the process of learning becomes instantaneous. This gives them more time to focus on their tasks. Likewise, it saves them from using one of their rest days just to attend seminars and training, and thus giving them ample work-life balance in the workplace.
3. Delivers more effective training
Using learning management systems ensures effective implementation of e-learning among your employees. In fact, a recent study on learning management system comparison with traditional methods says that the former is more effective than the latter. It claims that such systems can provide interactive, collaborative, and multi-channel methods of teaching for your employees. These can be in a form of videos, quizzes, forum discussions and others. Likewise, the system allows them to choose the most conducive position, location, or time for them to start the course or program. This means no more boring lectures and traumatic flashbacks of going back into a classroom setting. Your employees can simply sit back, relax, and learn.
By giving them that flexibility and diversity of methods, your employees can find the right mindset to start learning. This permits them to process information faster and make sure it sticks this time.
4. Tracks employee progress
The value of a learning management system does not only lie on the quality of courses it produces but also in the quality of reports it generates regarding your employees’ performance. Through it, you can view tangible results from the training and see how much your employees have learned from it.
Traditional methods of learning have very limited means of testing out its effectiveness on your employees. The manual process of collecting test results and recording scores can take ages to the point of losing interest in the data afterwards. Having a learning management system can automate this process for you and produce an analysis of the results instantaneously. By doing so, you can evaluate your employees’ performance and see whether they have improved after their training.
5. Centralizes educational materials
Learning management systems do not just administer courses and training programs. It can also serve as a repository of documentations, businesses processes and other educational materials. These applications digitize files to make it easier for you to upload them in a cloud and share them with your employees. This makes it easier and faster for your employees to get the information they need and learn.
This makes remote learning possible. Your employees can access all learning materials, anytime and anywhere, even when they are inside the comforts of their homes. As more companies adopt the work from home policies, it is important that no employee is left behind. The system allows you to reach out to those people outside the office and connect them back into the company.
6. Personalizes the learning experience
With learning management systems, you have absolute control of what type of training or course you will administer to your employees. It can aid you in creating outlines from scratch, letting you fill in the gaps that you think your company needs to prioritize. This is unlike hiring third-party services for training where their methods are already set and packaged in a certain way. Being able to personalize your employees’ training experience means you can cultivate skills oriented specifically for the betterment of your company.
Nonetheless, customization does not only refer to content of the training itself. This also includes the styles of teaching. You can decide between more interactive methods or basic techniques. This may also refer to the environment. And by that, it means letting your employees decide on where, when, and how they will take their courses.
7. Encourages independent learning
This type of software makes it easier for your employees to learn, but this doesn’t only mean new skills or knowledge. It can also automate processes such as onboarding, policy dissemination, day-to-day assistance, and more. With this, your employees can study on their own without retraining or orientations.
If there’s a new process within the company, you can simply upload them into the system and have your employees go through them. If there’s a new employee, you don’t have to go through the same orientation you have been giving for who knew how long. You can simply refer them to the system where the pertinent files for starting out in the company can be found. Your employee has some questions? They can probably find the answer in the system. The burden of having to train and retrain you employees is finally taken off your shoulder. With learning management systems, they now have all the information they need within their mobile, desktop or tablet screen.
The company that learns together, grows together
As more companies realize that their success relies heavily on their employees’ personal development, the market for learning management systems is expected to grow to more than $16 billion by 2023.
After all, these software applications do not only benefit your employees but your company as well. It saves you time and costs from external training courses, helps you monitor employees’ progress, makes learning materials more accessible, produces effective results, personalizes learning experiences and more.
To make sure that you keep up with the market, now’s the time to see for yourself how learning management systems can help your company. As a start, you can check out this learning management system comparison for 2020 to know which one is right for you.
With numerous digital adoption platform solutions out there today, it can feel overwhelming to select the right one for your business. This makes figuring out your strategy for change management, training, onboarding and enabling your team feel very challenging.
- Provide your team the training they need on the tools they use daily
- ROI on the tools and applications you have invested time and resources into
- Help you to reinforce learning continuously
When doing your research to select which digital adoption platform is the right one for your organization you will undoubtedly compare the strengths and weaknesses of your top choices to find the right fit. They all work toward helping you to achieve similar goals, but have different capabilities and features that need to be considered when making a selection.
We have broken down the top digital adoption platform tools here and take a deep dive on which features matter most when it comes to what is most important.
Why use a digital adoption platform?
Before jumping into Spekit vs WalkMe vs Whatfix, let’s take a deeper dive into why you might be considering adding a digital adoption platform to your organization and highlight some of the top benefits they provide.
1. During onboarding, instantly start training your team
According to the Forgetting Curve, “learners will forget an average 90% of what they learned within the first month.” When training isn’t reinforced, it never makes its way to long-term memory and onboarding programs that rely on LMS courses or classes, fall short. A digital adoption platform solves this by reinforcing learning with tool training that happens as your team is logging into their applications or doing their work.
2. You provide resources that are available after onboarding is over
But, learning doesn’t stop after onboarding. Employees need a way to easily access answers to questions when they come up that doesn’t waste time. Digital adoption software lives in your applications to make accessing information, answering questions and empowering users simple and effective.
3. Get the most out of your application and recognize ROI faster with a digital adoption platform
Digital adoption software helps you achieve ROI. How? Let’s say you just installed a new application in your organization. You want to make sure that the money spent on implementing this tool is worth it. People should be taking advantage of this awesome new solution you’ve built.
A custom application like your CRM system gives an average ROI of $8.71 for every $1 spent. But this can only happen if it is being used correctly and effectively by internal users. Digital adoption software ensures users are properly trained and armed with the knowledge to confidently use your tools. This in turn ensures you’re getting the most out of your tools as an organization. AKA: Digital adoption software = trained and empowered users = ROI.
What do you need to know about Spekit?
Let’s start with Spekit. What is it, what bennitis does it specifically offer and how does it stand apart as a digital adoption tool?
Spekit is an in-app learning and knowledge-sharing platform that helps employees learn their tools and navigate process changes by accessing answers and enablement resources in real-time, everywhere they work.
Built by sales ops professionals for growing & remote teams, Spekit blends the sophistication of a modern digital adoption platform with the simplicity of a contextual knowledge base for a lightweight yet powerful solution to continuous employee training.
Salesforce said, “for many, this is a first: training a remote team 𝘸𝘩𝘪𝘭𝘦 priorities 𝗮𝗻𝗱 customer engagement shift. Spekit makes firsts feel like old habits.”
Imagine all of your incredible employee training (previously housed across Google Docs, Powerpoints, spreadsheets and video courses) consolidated into a single platform. Then, see that training surface, contextually, directly within the tools your team is using, the moment they have questions.
It’s become the leading digital adoption platform for sharing knowledge, onboarding, driving adoption and communicating process changes in real-time, across the organization.
1. Train your team where they need it most, directly in the applications they use everyday.
Unlike other solutions that rely solely on walkthroughs (a step-by-step click-through training) to train your team, Spekit understands that each employee learns differently. To solve for this, Spekit offers multiple ways to train your team in the applications they use every day:
- You can insert help bubbles beside defined fields, terms or picklist values and trigger notifications on process changes in their tools or via email.
- Your employees can even search a contextual knowledge base for instant answers – without ever leaving the tool they’re in or workflow they’re in the middle of.
2. Easy to manage, set up and scale
Training content in Spekit is evergreen. Unlike WalkMe, where it can take weeks to create a walkthrough that automatically breaks every time a process changes, creating training in Spekit is as easy as writing an email. And, because it’s tied to terms or fields and not a specific walkthrough, you can easily update and revise as processes change without having to redo an entire step-by-step process. Because of its simplicity, you can enlist the help of subject matter experts across your org to support content creation. No need to pay professional services or consultants to manage as you scale.
3. Accessible anywhere, even on mobile
You can access Spekit anywhere. Yes, anywhere you work, even on mobile. Spekit integrates directly into your applications which means it is enabling your users everywhere they need it. It also has extensions that are easily accessed in applications like Outlook or on browsers like Chrome. Let’s look at some examples of what it really means to access Spekit anywhere:
- Maybe an employee is in Salesforce trying to remember what needs to happen to move a deal from one stage to the next. Spekit is there.
- Maybe they’re prospecting on LinkedIn and can’t remember what the benefits are for a certain persona. Spekit is there.
Unlike WalkMe where you have to literally build a new walkthrough for each tool where you have a process – Spekit is automatically there wherever your employees have questions.
4. It offers out of the box CUSTOMIZABLE training content for FREE
Out of the box content means getting up and running the minute Spekit in installed. No lag time in creating training content or defining processes, just instantly accessible information that users can access right out of the gate. This means a quick install and easy setup. But out of the box can sometimes mean a “one size fits all” approach. Not here. All content is customizable so you can alter and tailor it to meet your unique and specific needs. This also means you can add as you go. Your organization will always be evolving, changing and growing. Spekit makes it easy to ensure everyone stays on the same page.
What is the breakdown?
- Unlimited Users
- Unlimited Content
- Content Transfer
- Premium onboarding
- Premium Support
- Dedicated Success Manager, and more!
Spekit Lite – FREE for up to 10 users
Spekit Pro – $10/user/month
Spekit is easy to use, easy to set up and helps you get on track to see ROI fast. If you are looking for a digital adoption platform that offers multiple ways to train your team, doesn’t break as processes change and easily scales with your org, this is the tool for you. Not sure if it’s the right one for you? No problem. Sign up for free to try out the platform and you can decide.
What do you need to know about WalkMe?
WalkMe is a digital adoption platform that allows you to create “walk through” content to train and onboard your team and customers.
1. Use walkthroughs to start the onboarding and training process
Chances are high you have custom applications in your organization. Each one is unique and complex. WalkMe helps initially onboard and train employees on your specific applications with walkthroughs. It provides them guided assistance through each platform so they understand how to use correctly right off the bat. It’s great for just getting started with a new tool where you want to force your users through a step-by-step training when they first come on board.
2. Provide much needed support to your IT team by sharing walkthroughs externally
Another reason why using WalkMe as your walkthrough solution helps combat business challenges? Digital adoption applications reduce the load on your support and IT team. WalkMe provides step by step guidance that provides answers to frequently asked questions (FAQ’s) on your customer-facing site and applications. When customers or prospects do not have to spend time searching for questions they are less likely to get stuck and open a help ticket. This means your IT and support team can spend more time working on projects in your roadmap and less time answering smaller questions.
3. Find out where bottlenecks are happening with your customers and employees
Using WalkMe walkthroughs on your external site or app, you can track and analyze usage to understand where people are getting stuck on your application or the most frequently visiting FAQs. This helps to improve the User Experience of your app or identify gaps in your support that can be filled with better training or product enhancements.
What is the breakdown?
- Tracking and gathering of analytics
- Available on multiple browsers
- Available in multi languages
- Mobile accessibility
Basic price – Consultation required for pricing
Custom plan – Consultation required for pricing
*See their website for more pricing and package details
WalkMe allows companies to train users and customers with walkthroughs in your app. It does require heavy lifting to set up and create walkthroughs. You’ll need a different walkthrough for each process, on each app and these will not automatically update as your processes change. If you’re going to use a solution like this, it’s recommended that you hire consultants or their implementation packages to maintain.
What do you need to know about Whatfix?
Whatfix is a digital adoption platform that provides users with quick access to information and answers to questions where they are working.
1. It works across a wide range of platforms
We know that on average most companies use 37 different tools in their organization. That’s a lot of different tools to keep track of and train employees on! Whatfix works across a wide range of platforms like Salesforce, Microsoft Dynamics, Oracle, Sharepoint and more. This compatibility means an easier time training employees when you have a lot of different tools in play.
Whatfix integrates with current systems, applications and tools you already have in place to help figure out the best ways to get employees to use the service. It can integrate with your LMS system to make sure you can track the progress and completion of LMS content and courses by your users.
3. You can create microlearning plans
With Whatfix, you can create microlearning plans for your users that are easy to follow and will get the up to speed on your tools and processes that are in place. It can get your users to that initial understanding of the tools you have in place, ensure that workarounds are not developed due to inadequate training and provide a centralized source of information. You can even track their progress through the microlearning plans to see if they are getting stuck or have questions that are not answered in the existing materials.
What is the breakdown?
- Customizable training plans
- User feedback
- Analytics on content
- Remote access and collaboration
- Alerts to users about updates
See the Whatfix site to get a quote.
Whatfix works well if you are juggling a lot of tools that you need to be able to train your employees on. It is also great for tailoring individualized learning plans to make the learning experience more customizable and understandable for individuals.
Our favorite Digital Adoption platform?
If you’re looking to only implement walkthroughs to train new users on your application, WalkMe is probably the tool for you. If you are looking for integration at the metadata level and access to a robust existing Salesforce data dictionary, Whatfix probably isn’t the tool for you either.
If you’re looking for a digital adoption platform that’s easy to set up and provides multiple ways to train your team across multiple applications, we suggest Spekit. It is a simple but powerful digital adoption platform that meets all of your initial and ongoing learning and training needs. See for yourself by signing up for free now.