Spekit JLL Case Study

JLL saves time and boosts efficiency with Spekit’s seamless in-app learning platform

Spekit provides JLL a best-in-class, efficiency, productivity and adoption driving tool that promotes and enhances the user and admin experience.

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Spekit Launches Spotlights to Help Remote Teams Onboard, Communicate Crucial Changes and Announcements

Today, Spekit, the leading digital adoption and enablement platform, is launching its newest feature, Spotlights, to help teams communicate smarter with in-app alerts that welcome employees to their tools and keep them aligned as processes, enablement and business evolve.

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Outreach Spotlights 2

Send in-app digital alerts in 30 seconds. Welcome, to Spotlights.

With Spotlights, you can push crucial training, announcements, resources and updates to your team in real-time, wherever they’re working.

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Spekit Ranks 6th Among Denver’s Best Places to Work

The Denver Business Journal’s annual workplace survey recognizes leadership in company culture, compensation, benefits and trust in leadership

​Spekit, the leading digital adoption and enablement platform, was named one of the “Best Places to Work in Denver” in the annual employee-based survey from the Denver Business Journal.

The Spekit platform accelerates onboarding, self-sufficiency and remote productivity with in-app learning in any tool, helping employees learn their applications and navigate process changes by accessing answering and enablement resources in real-time everywhere they work.

Spekit’s unique technology integrates with applications like Salesforce, allowing companies to easily create training and documentation around existing processes and terminology. Pre-built content on popular tools simplifies content creation by generating customizable training specific to each tool. Users then see answers populate as embedded help in the applications they’re using, delivering guidance at the point of friction.

Leaders across teams like JLL, Mariner Wealth, DocSend and NorthMarq use the Spekit platform to drive adoption, boost productivity and reinforce learning in real-time, across teams.

The “Best Places to Work” list recognizes the most admired workplaces in the state, as judged by the people who know them best – their employees. The survey, conducted by Quantum Workplace, measures each company’s culture, from compensation and benefits to trust in leadership. The responses are then compiled, evaluated and ranked by Quantum based on their composite score. In its debut appearance this year, Spekit ranked #6 in the ”Small” business category.

“It’s been a tremendous year at Spekit. We’ve more than doubled in headcount and brought on some of the most gifted, passionate and high-performing individuals I’ve ever had the pleasure of working with,” said Melanie Fellay, Spekit CEO and co-founder. “We’re proud to receive this recognition from the Denver Business Journal. It’s a testament to our continued focus on cultivating a safe, collaborative and people-first work environment.”

With a focus on diversity and inclusion, the team at Spekit is working to create a world where everyone has a sense of belonging. Commitments across the organization serve to elevate underrepresented minorities in technology through awareness, partnerships and scholarships to change the status quo.

“We know that diverse and inclusive companies drive innovative results. By furthering our efforts to diversify the workforce, we hope to be the change we seek by creating a culture where everyone thrives,” said Zari Zahra, Spekit Head of Product and Technology and co-founder.

Learn more about Spekit and explore career opportunities here.

Within sight, within mind: Making learning a habit with the Spekit Floating Dock

In the context of role mastery, out of sight = out of mind is one of the greatest challenges to overcome. To truly master a role, you need a thorough understanding of the tools and processes you need to be successful today and what they become as they evolve tomorrow.

In the digital adoption and enablement space, we work with companies of all shapes, sizes and levels of technical expertise.

One of the top workplace distractions we hear is the feeling of being overwhelmed as a result of constant changes: Process optimizations, new tools, new products, adjusted messaging.

 

Training is crucial for these changes but above all, it’s the reinforcement of that training, where your team is working, that will solidify new information in the working memory and drive role mastery.

It’s for this reason that we designed the Floating Dock.

Think of “dock” as the tip of the iceberg for Spekit, and specifically for the Spekit Chrome Extension. It’s about increased visibility, prominence and recognition – in hopes of driving a habit loop where employees habitually click to access your organization’s real-time knowledge before submitting a support ticket or asking a co-worker for answers.

The content creators, subject matter experts and admins who use Spekit to distribute valuable and timely org insights know how important it is for everyone to be on the same page. With the pace of business quickening, they can’t rely on or expect employees to go out of their way to learn about changes. Many times, that valuable info isn’t seen or thought about unless it’s right in front of people.

 

Our product team relies heavily on a user-centered design process to make sure we build products that are easy to use and loved. A few of these principles that the dock plays to are:

  • Findability – give me tools to access my information
  • Position and prominence – grab attention without being distracting or annoying
  • Usefulness and value – timely relevant alerts about business-critical changes
  • Visibility control – allow me to hide, minimize, or move it
  • Simplicity – does it make my life easier?
  • Recognition over recall – seeing the Floating Dock reinforces checking on notifications vs. the effort needed to remember to check them

Many users are new to extensions – a core part of how Spekit works. For them, the Spekit Chrome Extension may be their first or only extension ever used.

By addressing the above principles and making it incredibly easy for anyone – familiar with extensions or not – to access a one-click gateway to the knowledge of their entire organization, the Floating Dock is just one more way Spekit makes continuous learning a habit for your team. 

How does it work?

The Floating Dock reveals a visual cue that Spekit users can use to access the sidebar on all sites where Spekit is enabled that contains an indicator and link to notifications for easy access. It’s automatically enabled on Salesforce and within the Spekit app by default and features:

  • Draggable, adjustable positioning
  • Can be minimized removed or expanded globally by the end-user
  • Can be adjusted on a per-company level on the Spekit backend

Use the Floating Dock to remind end-users they’re only one click away to knowledge and resources while working in key applications. Or, for new users, since Chrome has stopped showing all extensions in the top bar, this offers an easy way to discover Spekit – wherever you’re working.

Your team has disruptions. Now, learning isn’t one of them. Learn more on the Floating Dock feature page or in the documentation to get started today.